Is your organization starting a new call center or bringing calls back from overseas? Novus Call Centers has clients receiving in excess of 1000 calls per day, answered by our agents right here in the U.S.A. Need a data application? We can help design and write custom applications for your needs. Already have a CRM? We can integrate with it to complete your call center.
Existing Novus clients leverage our services for:
- First tier support
- Billing
- Lead conversion
- Large scale marketing campaigns
- Opt-in telemarketing (we do not do cold-calling)
Turnaround times from contract-to-liftoff are typically executed in less than 30 days, depending on your requirements. Our business model is "lean and mean", employing the best in-house application programmers and cutting-edge telephony solutions which means we are able to be competitive and operate most efficiently to assist in our client needs.
Still not sure about outsourcing? Take a look at the following items you will have to consider:
- Technology – voice and data networks, wiring, and systems
(including CRM, PBX/ACD, interactive voice response (IVR), computer
telephony integration (CTI), quality monitoring (QM), workforce
management (WFO), knowledge management (KM), desktop PCs, etc.) and all
the associated planning, implementation, design, development,
integration, and testing costs - Staffing – Labor costs for customer service reps (CSRs),
supervisors, managers, support staff for operations, support staff for
other areas such as HR, IT, etc. (which may be direct costs or
charge-backs) - Costs to acquire and prepare staff – hiring, training
- Facilities/real estate – including furniture and build out
Depending on the size and capacity of your call center, you are likely already aware that costs can range anywhere from several hundred thousand to over a million dollars to get started - even for a small 10-20 agent operation. We have found these expenses are much more than most mid-sized companies can bear. This is where we come in.
